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想请教下，全家在一个portal中，被通知可以下载ecopr，但只有儿子的ecopr无法下载，其余家庭成员都可以正常下载。发了信也没有回复。这个有什么途径解决？多谢
先试试手机上登陆操作， 如果都不行，联系移民局处理
